Privacy

This password reset portal uses limited information to help verify your identity, process your password reset request, protect the service from misuse, and support security auditing.

When you use this portal, the system may process or record information such as your user identifier, selected verification method, masked contact details, reset activity, unsuccessful attempts, visitor reference code, IP address, and technical diagnostic information.

This portal uses essential cookies to manage and protect your password reset session, maintain the integrity of the reset process, support security logging, and help prevent misuse. These cookies are required for the service to work and are not used for advertising or analytics.

One-time verification codes are time-limited and are not stored in plain text. Your new password is used only to update your account password and is not stored by this portal or written to application logs.

Audit and diagnostic records may be used to investigate support requests, security events, repeated failed attempts, or unexpected system errors.

For more information about how Macquarie University manages personal information, please refer to the Macquarie University privacy policy

If you need assistance with resetting your password, please contact the Service Desk

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